Services

At AIMS, our mission and goal is to remain the Premier Medical Assistance Service Provideron the African Continent. Our focus is on foreign nationals that need medical assistance within the African Continent and further abroad and to ensure that our patients are not only taken care of, but taken care of with Dignity, Humanity and Respect.

AIMS offers needs led service and will always endeavour to provide the most appropriate service to anyone falling under our network of care. We will ensure that our patients are admitted to top notch private facilities, and where this is not possible, move them to the nearest centre of excellence.

We have agreements with major hospitals on the African Continent to ensure that there is sufficient coverage for our clients’ needs and to ensure that our patients are never far away from comprehensive quality care.

At AIMS we like to take a holistic view of our patients’ wellbeing, making sure that we are not only caring for our patients, but ensuring that family members and companions are also considered and looked after.

We aim to assist with all aspects of a patient’s illness, from initial consultation to treatment and investigations when required following this with appropriate rehabilitation thereafter ensuring our patients get home safe and sound, arranging highly skilled medical escort accompaniment as and when the need arises.

Below are some of the services that we offer, however, because we are aware that each patient and case is unique, and our client’s needs may vary on a case by case bases we can offer bespoke services tailored to individual requirements. Services on request such as:

  • Hospital Admissions
  • 24/7/365 Day a Year Service
  • Cost Estimates & Duration of Stay
  • Doctors Medical Report
  • Case Management & Medical Updates
  • Financial Guarantees
  • Account Administration
  • Step-down Rehabilitation Facilities
  • Concierge Services
  • Chauffer Services
  • Arranging Inter-hospital transfers
  • Aeromedical Evacuations/Repatriations
  • Medical Escorts for Travel Purposes
  • Ground Ambulance Services
  • Repatriation of Mortal Remains
  • Airline Bookings
  • Escort to and from Outpatient Visits
  • Emergency Cash Advance
  • Hire Car Service

In the event that one of your members is admitted to a hospital in a local Province or a surrounding African State that may not meet the treatment needs or standards, we have a 24 hour Aeromedical Evacuation team available to assist. Together we move patients from anywhere on the African Continent to facilities of International standards to ensure that the best treatment possible is provided. Our team of knowledgeable, evacuation and repatriation staff; work hand in hand with the aeromedical team, to ensure expeditious extraction of the injured, ill party together ensuring that all the necessary paperwork and documentation is ready and that clearances are arranged for the evacuation of your member, keeping you updated on every step of the mission.

AIMS is able to assist with medication ordering, dispensing and couriering to anywhere on the African Continent in a timeous manner. All medications are ordered and dispensed from licensed pharmacies and dispatched once the drug accountability documentation has been concluded which ensures the integrity of the prescriptive items, couriered from our Johannesburg offices by accredited internationally recognised carriers.

With our vast network of providers across the African Continent, we are in an ideal position to do cost containment on hospital admissions, procedures and consultations due to our great relationship with all of our service providers. We are always on hand to confirm that any costs received by your organisation are reasonable and customary, and in the case they may not be, we can investigate the reasons behind this and give insider knowledge on the processes involved.

In the event that one of your clients may be admitted, we keep a finger on the financial pulse of the admission at all times and communicate the latest costs to ensure that there are no surprises or unplanned escalations for the costs of your members treatments.

Our Administration / Claims department has a team of dedicated staff closing patient files expeditiously in a consolidated format all costs incurred by the patient, insured member for the period of medical intervention. Throughout this process attention to detail is used to ensure reasonable customary charges have been used.

In the event that one of your members requires admission to hospital, we are always mindful that there may be a need for assistance to be extended to family members or travel companions. We have contracted agreements with major hotel chains across the African Continent to ensure that we can provide accommodation suitable to the needs of the travel companion and the specific circumstance.

For everyday transportation, we offer services in all the major hubs on the African Continent. We can ensure that your member is transported safely and timeously to wherever they may need to get to, whether this is to catch a plane to their next destination, or for a doctor’s appointment. Where we are unable to assist, we will do our utmost to find local providers that can provide safe transportation at reasonable costs.

Being aware of the diverse multilingual nature of travellers in today’s world together with the many different languages, dialects used across Africa we endeavour to be able to assist with translation services wherever they are needed, in order to do this we have English, French, Portuguese and German speaking staff members available to assist with the keys languages used in Africa.