"Dear team AIMS,

I'd like to compliment every one of your company who I had the pleasure to meet, for the excellent service you had provided me in the last two weeks while my stay in Johannesburg. All of you assisted making this medical trip been very smooth and successful.

I have always been pleased with the service since the first day I was told that AIMS will be the company which would take care of me while my stay in Johannesburg. You have managed your service with professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.

Within a few days, your service, the doctor dedication and the hospital efficiency, it helped me became better aware of my health situation and much calm for the future.

Such a commitment to great customer service is to be commended.

Once again thank you very much for all your effort and dedication."

"I wanted to take another moment to express my heartfelt appreciation and respect for all that you and your entire organization have done for my daughter and our family.

The care has been nothing short of outstanding and we feel very special for everything you have done. I can't imagine a more difficult situation to deal with than having a child injured a half a world away from you other than having that happen without the special organization to be right by our sides providing care to her in our absence.

I can't fathom how difficult this would have been to handle without the extraordinary steps and measures you have taken to bring comfort to us through this difficult time.

Earlier today, I met, your onsite liaison here in Johannesburg. I understand that not only was he here two days ago upon my daughter's arrival via air ambulance, but has visited everyday since including this morning when I met him for the first time. He has helped coordinate with our doctors, ensured every detail has been attended to including helping to make arrangements for her hotel stay once discharged and awaiting a safe date that we can begin our travels home. The care has been truly outstanding.

There are no words, deeds, actions or repayments that I can ever put forth that would come even remotely close to the indebtedness and appreciation I feel to each of you and your organization.

We couldn't have gotten through all of this without all of your help. May God bless you and all of your loved ones in much the same way that you have blessed us."