
Alliance International Medical Services receives a letter of appreciation from one of its members
One of our patients wrote us a letter of appreciation for a member of the operations team.
We would like to congratulate Rebecca for her outstanding assistance on this case!
This is a wonderful example of a dedicated AIMS team member demonstrating how we consistently go above and beyond to help our clients and service providers:
We, as a family would like to thank you for your exemplary assistance in the medical procedure during the total hip replacement of our loved one in the Rosepark Hospital in Bloemfontein.
It was a pleasure to deal with you and the comfort that we had knowing that you are handling the procedure gave us peace of mind.
This alone was more than expected and yet you exceeded our expectations in the assistance with the rehabilitation process.
Your assistance did not end at the authorisation of the procedure, you made sure that the rehabilitation, equipment and medication was approved. From planning to admission and authorisation you were caring and extremely professional.
We as a family would like to thank you for your superb service in assisting our family from start to end in these uncertain times.
You are a master in your field and your customer service and people skills are of top quality and you are appreciated.