Services

At AIMS, our mission is to remain the premier medical assistance service provider on the African continent. Our focus is on foreign nationals that need medical assistance within Africa and further abroad,ensuring that our patients are taken care of with Humanity, Dignity, and Respect.

AIMS offers a needs-based service and will always endeavour to provide the most appropriate service to anyone falling under our network of care. We ensure that our patients are admitted to top notch private facilities, and where this is not possible, move them to the nearest centre of excellence.

We have agreements with major hospitals on the African continent to ensure that there is sufficient coverage for our client's needs and to ensure that our patients are never far away from comprehensive, quality care.

We take a holistic view of our patients’ wellbeing, making sure that we are not only caring for our patients but ensuring that family members and companions are also considered and looked after.

We assist with all aspects of a patient’s illness, from initial consultation, treatment and investigations to(when required) appropriate rehabilitation.Thereafter,we are more than capable of arranging a safe journey home with highly skilled medical escort accompaniment as and when the need arises.

Below are some of the services that we offer, however, we are aware that each patient and case is uniqueand our client’s needs vary on a case by case basis.We can provide bespoke services tailored to individual requirements.

Services:

  • 24/7/365 Service and Availability
  • Hospital Admissions
  • Cost Estimates & Duration of Stay
  • Obtaining Medical Reports from Treating Doctors
  • Case Management & Medical Updates
  • Financial Guarantees
  • Account Administration
  • Step-down Rehabilitation Facilities
  • Concierge Services
  • Chauffeur Services
  • Arranging Inter-hospital transfers
  • Aeromedical Evacuations/Repatriations
  • Medical Escorts for Travel Purposes
  • Ground Ambulance Services
  • Repatriation of Mortal Remains
  • Airline Bookings
  • Escort to and from Outpatient Visits
  • Emergency Cash Advance
  • Car Hire Service

In the event that one of your members is admitted to a hospital in a local Province or a surrounding African State that may not meet the required treatment needs or standards, we have a 24-hour Aeromedical Evacuation Team available to assist. Together, we move patients from anywhere on the African continent to facilities of International standards to ensure that the best treatment possible is provided. Our team of knowledgeableevacuation and repatriation staff work hand in hand with the aeromedical team to ensure expeditious extraction of the injured, ill party ensuring that all the necessary paperwork and documentation is ready and that clearance is arranged for the evacuation of your member, keeping you updated on every step of the mission.

AIMS is able to assist with medication ordering, dispensing and couriering to anywhere on the African continent in a timeous manner. All medications are ordered and dispensed from licensed pharmacies and dispatched once the drug accountability documentation has been concluded. This ensures the integrity of the prescriptive items, couriered from our Johannesburg offices by accredited internationally recognised carriers.

With our vast network of providers across the African continent, we are in an ideal position to perform cost containment on hospital admissions, procedures, and consultations due to our great relationship with all of our service providers. We are always on hand to confirm that any costs received by your organisation are reasonable and customary and in the event that they are not, we can investigate the reasons behind this and give insider knowledge on the processes involved.

We keep a finger on the financial pulse of your member’s admission and communicate the latest costs to ensure that there are no surprises or unplanned escalations.

Our Administration/Claims department has a team of dedicated staff that finalise patient files expeditiously and in a consolidated format including all costs incurred by the patient/insured member for the period of medical intervention. Throughout this process, attention to detail is used to ensure reasonable and customary charges have been used.

In the event that one of your members requires admission to hospital, we are always mindful that there may be a need for assistance to be extended to family members or travel companions. We have contracted agreements with major hotel chains across the African continent to ensuresuitable accommodation for the travel companion and their specific circumstance.

For everyday transportation, we offer services in all the major hubs on the African Continent. We can ensure that your member is transported safely and timeously to wherever they may need to get to, whether this is to catch a plane to their next destination, or for a doctor’s appointment. Where we are unable to assist, we will do our utmost to find local providers that can provide safe transportation at reasonable costs.

Being aware of the diverse multilingual nature of travellers in today’s world together with the many different languages, dialects used across Africa we endeavour to be able to assist with translation services wherever they are needed, in order to do this we have English, French, Portuguese and German speaking staff members available to assist with the keys languages used in Africa.